Question 1

How do I search for fabrics?

Accepted Answer

Use the search bar on the Shop page, or browse by project type, color, or pattern.

Question 2

Can I browse by color?

Accepted Answer

Yes — visit Shop by Color to start filtering by color family.

Question 3

Can I browse by project type?

Accepted Answer

Yes — browse upholstery, drapery, performance, outdoor, and more.

Question 4

What if I do not know what fabric I need?

Accepted Answer

Send us a quick inquiry with your project context. We'll suggest candidates.

Question 5

What product details are available?

Accepted Answer

Where available: SKU, color, fabric type, pattern, usage, width, content, cleaning code, durability, and more.

Question 6

What if a product is missing some information?

Accepted Answer

Some catalog data is being imported and refined. Submit an inquiry and we'll provide what's available.

Question 7

Are colors accurate online?

Accepted Answer

Color on screen is a starting point and may vary from the actual fabric.

Question 8

Can I buy directly from the website?

Accepted Answer

We currently operate as an inquiry-based catalog. Direct checkout may be added in the future.

Question 9

Can I request a quote?

Accepted Answer

Yes — every fabric detail page has a quote request form.

Question 10

Is fabric sold by the yard?

Accepted Answer

Most fabrics are sold by the yard. We'll confirm pricing and minimums by inquiry.

Question 11

How do I ask about yardage?

Accepted Answer

Include estimated yardage in your inquiry, or ask us to help estimate based on your project.

Question 12

What is the return policy?

Accepted Answer

If you wish to return fabric, please email us explaining the issue with the fabric order and the reason for return. In the case of an error, every step of the order process will be checked for the error and you will be given instructions on how to proceed. In the event that there is no error and you simply want to return the fabric, you will be responsible for the return shipping fee. The supplier will charge a restocking fee. You will receive a refund for the remaining amount once the return is processed by the supplier.

Question 13

Are cut fabrics returnable?

Accepted Answer

Cut yardage is generally non-returnable. Confirm details before ordering.

Question 14

How does shipping work?

Accepted Answer

We strive to get your order to you as quickly as possible. We check availability and place orders within 1 business day. The orders will be drop-shipped to you directly from the supplier. We do our best to keep up with inventory but it is an arduous task. In the event your choice isn't fulfillable, your card will not be charged and the order will be canceled with an email explaining what happened.

As for shipping cost, our desire is to maintain free shipping but the reality is that most fabric comes on 54" rolls and thus accrues an 'over-sized' package fee with the carriers which makes the cost of shipping more than the profit margin for a 1 to 2 yard sale of fabric. Therefore we offer free shipping on orders over $120.

Question 15

How do I contact support?

Accepted Answer

Reach us at customercare@emmaleighsfabrics.com or via the Contact page.

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